Legal notice

General Conditions

By using https://shopzeng.com, you agree to be bound by these terms and conditions.

Accuracy of Information

While we maintain product descriptions, imagery, and pricing with reasonable care, please note that handcrafted ceramic pieces may exhibit minor natural variations in glaze or texture. These are inherent to artisanal craftsmanship and are not considered defects.

Pricing & Modifications

Zen G reserves the right to adjust product prices or discontinue items at any time without prior notice.

User Conduct & Governing Law

Users are prohibited from unlawful use of the site or unauthorized reproduction of Zen G brand assets. Disputes arising from the use of this website shall be governed by applicable legal standards.

Contact Information

For any questions regarding our policies or your order, please reach out to us:


Website: https://shopzeng.com
Support Email: support@shopzeng.com

5. Legal Notice & Safety Disclaimers (Impressum / Legal Disclosure)

1. Store & Operator Information

  • Store Name: Zen G

  • Website: shopzeng.com

  • General Inquiries & Customer Support: support@shopzeng.com

  • Business Operation Jurisdiction: Hong Kong SAR

  • Hosting Provider: Shopify Inc. (151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada)

2. Intellectual Property & Copyright Notice

  • All content published on this website, including but not limited to brand names, the Zen G logo, graphics, product descriptions, photography, design elements, and website software, is the property of Zen G or its content/supplier partners and is protected by international copyright and intellectual property laws.

  • Any unauthorized reproduction, distribution, modification, or commercial exploitation of site content without prior written permission from Zen G is strictly prohibited.

3. Product Disclaimers & Safety Warnings

Given the nature of aroma products, burning incense, and concentrated oils, customers must observe the following precautions:

  • Fire & Heat Safety for Incense: Never leave burning incense unattended. Always place incense sticks, cones, or coils on a non-flammable, heat-resistant ceramic, stone, or metal holder. Keep burning incense away from drafts, curtains, flammable materials, children, and pets. Ensure ashes fall onto a fireproof surface and that the ember is fully extinguished before disposal. Burn only in adequately ventilated rooms.

  • Essential Oils & Botanical Fragrances: Aroma oils and essential oils sold on Zen G are intended solely for home diffusion, ceramic warmers, or atmospheric scenting. They are NOT for internal consumption, ingestion, or medicinal use. Avoid direct contact with skin and eyes. In case of accidental contact or irritation, wash thoroughly with water. Keep bottles securely sealed and stored in a cool, dark place out of reach of children and pets.

  • Artisanal Ceramic Disclaimers: Handcrafted ceramic incense holders, dishes, and diffusers may display subtle, natural variations in glaze coloration, finish, and micro-texture. These organic variations are natural characteristics of ceramic firing processes and do not constitute product defects.

4. Limitation of Liability

  • Zen G shall not be held liable for any damages, personal injury, property damage, or loss resulting from improper use, negligence, failure to follow safety precautions, or unattended burning of incense or heat-generating products.

  • Zen G does not make medical, therapeutic, or health claims regarding the use of its fragrance products. Aromatic items are designed purely for lifestyle and olfactory ambiance.

5. External Links Disclaimer

  • Our website may contain links to third-party websites or services (such as courier tracking portals or payment processors) that are not owned or controlled by Zen G. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

6. Governing Law & Jurisdiction

  • This Legal Notice and any disputes arising out of the use of shopzeng.com shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to its conflict of law principles.