We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopzeng.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery of the last item, for any reason and without justification.

To exercise this right, contact us or start your request directly through your account at https://account.shopzeng.com.

Once you notify us, you have 14 days to send the item back. Items must be unused, unworn, with tags, and in original packaging.

We will refund you within 10 business days of receiving and inspecting the return. Standard outbound shipping costs are included in your refund; express or premium delivery upgrades are not.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

The following items cannot be returned under the right of withdrawal: opened essential oils, used incense sticks or cones, and gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at foosiuting@gmail.com.

Zen G - Store Legal Policies & Customer Care

1. Refund and Return Policy

At Zen G, we strive to ensure your experience with our products is as harmonious as the items themselves. Please review our guidelines regarding returns and refunds.

30-Day Return Window

Customers may return eligible items within 30 days of delivery. To be eligible for a return, your item must be unopened and unused.

Eligibility & Condition

To maintain the quality and integrity of our inventory, items must be returned in their original packaging, unused, and unlit (in the case of incense). For aroma and essential oils, all seals must remain intact.

Non-Returnable Items

Due to hygiene, personal care, and safety standards, we cannot accept returns for the following:

• Opened bottles of essential oils

• Used incense sticks or cones

• Gift cards

Damaged, Defective, or Broken Ceramics

Given the delicate nature of ceramic burners and glass oil bottles, accidents can happen during transit. If an item arrives damaged or broken, the customer must contact us at support@shopzeng.com within 48 hours of delivery. Please provide photographic evidence including:

• Photos of the damaged product

• Photos of the outer packaging

Upon verification, we will immediately ship a replacement at no extra charge or issue a full refund.

Return Process & Shipping

To initiate a return, please contact our support team to obtain a Return Merchandise Authorization (RMA) and the appropriate return address. Unless the return is due to an error on our part or a product defect, return shipping costs are the responsibility of the customer.

Refund Timeline

Once your return is received and inspected, refunds are credited back to the original payment method within 5–7 business days.